Privacy policy

At Outina Steel, we value your trust and are committed to protecting your privacy and the security of your personal data. This policy explains how we collect, use, and protect the information you provide to us when using our store.

1. Information We Collect

When you order a product or contact us, we may collect the following information:

  • Contact Details: Name, phone number, and shipping address.

  • Order Data: Details of the requested products and order date.

  • Communication Data: Records of conversations via WhatsApp or phone to ensure service quality and confirm payment details.

2. How Do We Use Your Information?

We use the information we collect solely for the following purposes:

  • Processing and shipping your orders and coordinating delivery times.

  • Contacting you to confirm order details and provide payment information.

  • Improving our service quality and responding to your inquiries or complaints.

  • Notifying you of any updates regarding your orders.

3. Data Sharing

We are committed to not selling or sharing your personal data with third parties for marketing purposes. Data sharing is limited to operational necessities only, such as:

  • Shipping Companies (Bosta): To share your name, address, and phone number for the purpose of delivering your order.

4. Data Protection

We take reasonable technical and administrative measures to protect our customers' data from unauthorized access, modification, or disclosure. Your payment data (such as Vodafone Cash or bank transfers) is handled with complete confidentiality through secure communication channels.

5. Changes to the Privacy Policy

We may update this privacy policy from time to time to keep pace with developments in our services. Any changes will be posted on this page, and we recommend that you review it periodically.

6. Contact Us

If you have any questions or concerns regarding the Outina Steel privacy policy, please contact us at the following numbers: 01129504147 - 01096669178